FAQs
It’s easy peasy to PayZe. To make it even easier, we’ve answered your most common questions.
Buying a PayZe Card
How does PayZe work?
Your PayZe card can be used to pay for a purchase instore in New Zealand and overseas wherever UnionPay cards are accepted. The purchase amount and charges (if any) are deducted from the card’s available balance.
IMPORTANT NOTICE: Due to a technical issue, online shopping with PayZe is not currently available on many websites. Our engineers are working on the issue and we hope to resolve soon. We sincerely apologise for any inconvenience.
How do I get a PayZe card?
You can purchase a PayZe card online through our website www.payze.nz or through giveagiftcard.co.nz
How is my PayZe card delivered?
The card is delivered by secure courier to the recipient’s physical address you provided when placing the order. Note that we cannot deliver cards to PO boxes.
How much can I load on my PayZe card?
Each PayZe card can be purchased with a maximum of NZ$1,000 up to a total of NZ$5,000 in any one purchase transaction.
Can I order multiple PayZe cards at the same time?
Yes, you can order up to 5 cards in one order with a maximum value on each card of NZ$1,000 and a maximum transaction value of NZ$5,000 (excluding additional charges such as card charges, handling, courier, and any GST). If you want to order a larger quantity, please contact [email protected]
Using the PayZe Card
Your card is delivered to you pre-activated, so it is ready to use.
Your card is delivered to you pre-activated, so it is ready to use.
Do I need to have a PIN number to use the PayZe card?
For instore purchases, you will need to enter your PIN if your purchase is greater than the contactless PIN limit (eg. in NZ it is $200). If contactless payment is not available, PayZe cards will require a PIN number to process transactions in store. You will find the PIN number under the scratch panel on the back of the card.
How do I use the PayZe card instore?
If you are shopping at a store that accepts UnionPay contactless payments, simply tap the card on the terminal and the payment is complete. Otherwise, insert the card and select any of CHQ/SAV/CRD if prompted to do so (some stores such as Countdown do not require this step) then input your PIN. NOTE: You will need to enter your PIN if your purchase is greater than the contactless PIN limit (eg. in NZ it is $200).
Can I use my PayZe card at Pak'NSave and New World Supermarkets?
Your PayZe card may be used at most participating Pak’NSave or New World outlets. Unfortunately, while many major brands have ‘signed up’ for acceptance of UnionPay, Christmas trading got in the way of the individual store roll-outs. Stores are being enabled progressively but it may take a little while so always check first for acceptance of UnionPay.
Where else can I use my PayZe card?
Our cards can be used at participating retailers in New Zealand or overseas where UnionPay cards are accepted. You can use your card at for in-store purchases wherever UnionPay payments are accepted. Always check first.
IMPORTANT NOTICE: Due to a technical issue, online shopping with PayZe is not currently available on many websites. Our engineers are working on the issue and we hope to resolve soon. We sincerely apologise for any inconvenience.
Can I add my PayZe card to my Apple or Google wallet?
Not yet – but we plan to introduce this functionality in the future. Stay tuned!
Can I use my PayZe card to purchase fuel?
Yes, but we recommend only for payments at the counter at fuel service stations that accept UnionPay cards.
Can I use my PayZe card to purchase fuel at a ‘pay at pump’ service?
We recommend you do NOT use your PayZe card for any ‘pay at pump’ service.
Can I make a purchase for a higher value that my available balance on my PayZe card?
You will need to supplement any remaining value on the card with cash or other payment method accepted by the merchant.
Are there any situations where PayZe cards cannot be used?
The PayZe card cannot be used for ATM transactions, mail or telephone orders or for gambling transactions or other banned merchants. The card cannot be used for any direct debits, recurring payments or payment instalments.
Can the PayZe card be used at an ATM to withdraw cash.
No. As a prepaid card, PayZe may not be used at any ATM.
Can I use my PayZe card through a ‘zip-zap’ machine?
No. PayZe is intended for electronic transactions only.
What if the purchase I want to make is less than the remaining balance on my PayZe card?
Only the value of your purchase and charges (if any) will be deducted from the balance on the card, so you can use the card for more purchases later. No change will be given.
What happens if I need to return an item to the merchant?
Each merchant has its own policy about accepting returned items. If a merchant does accept the return of goods purchased with a prepaid card, then the merchant can process a refund transaction and the spending power of the card is restored. However, such credits are not immediate so please check your transaction history.
Why would a payment using my PayZe card be declined?
There are several possibilities:
- the amount of the purchase exceeds the available balance
- the merchant is in a blocked country
- the type of transactions is prohibited
- your card has expired
- you have entered an invalid PIN
- your card has been reported lost or stolen
- your card has been suspended
- your card has been damaged or tampered with
- the signature panel on the back of the card has not been signed
- your signature on the back of the card does not match the identification you have provided to the merchant
- the merchant does not accept UnionPay cards
How do I check my PayZe card balance?
View online at balance.payze.nz
Can I view my transaction history?
This service will shortly be available online at balance.payze.nz
Does my PayZe card expire?
Your card is not valid after the expiry date. Any unused value remaining on expiry will be automatically forfeited.
What happens if there are still funds on the card when it expires?
We encourage you to spend your funds, but after the card’s expiry, or cancellation for non-activation, any balance will be forfeited, and the card will be declined when presented for use.
What should I do if my card is lost or stolen?
Your PayZe card should be safeguarded and treated like cash. If the balance on the card exceeds $25 at the time you report its loss and you have a record of the card number, you may contact us to place your card on hold and order a replacement card. This will be loaded with the balance of the lost / stolen card at the time its loss was reported, less an administration fee of $15. To enable this, contact our Support Team at [email protected].
Why is there an initial load fee when I purchase a PayZe card?
This is a necessary charge that allows us to facilitate PayZe cards to be used globally through millions of retail outlets.
What about security?
Your PayZe card should be safeguarded and treated like cash. Please take all security precautions to keep it safe.
What is your privacy policy?
We adhere to the New Zealand Privacy guidelines. We will not disclose your personal details to anyone except for the purpose of operating our prepaid card programs, or as required by law. All data transmitted via the internet is encrypted. To see our PRIVACY POLICY, click here.
How do I contact you if I have more questions?
Please contact us at [email protected]
What are the Terms of using these cards?
Please see the TERMS AND CONDITIONS click here.
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