Terms and conditions

Terms and Conditions

Acceptance of these Terms

The PayZe® prepaid plastic card (“Card”) is issued by Tranxactor New Zealand Limited under licence from UnionPay International.

By purchasing, activating or using the Card, you agree to these Terms & Conditions and any associated charges. We may update our Terms and Charges by posting changes to the website. Our customer service number is available between 9am and 5pm on New Zealand business days: 09 369 5832 or contact [email protected]

Important: We will never ask for your plastic card number. You must not disclose your card number or other card information to any website or person except for the purpose of making a purchase or checking your card balance. You are liable for any loss or unauthorised transactions on your card where you have disclosed your card number other than for the purpose of making a purchase. For security purposes, your card has a customer number located on the back of your card. You will be required to provide this Customer Number in any communications with the PayZe® Support Team. If your card is not already activated, this number may be required to activate your card via the PayZe® website www.payze.nz.

Prepaid Cards - PayZe® Gift Card and PayZe® Reload Card

The PayZe® plastic card is both a physical card and a digital card when using the PayZe® Wallet. Once activated your PayZe® Card may be used as a method of payment anywhere in New Zealand and overseas wherever UnionPay cards are accepted. This includes physical stores or through participating online web stores. There are two types of PayZe® Card – PayZe® Gift Card which is non-reloadable and not contactless; and PayZe® Reload which is chip and contactless, and fully reloadable through the PayZe® Wallet. For a PayZe® Gift Card insert the card and select CR if prompted to do so (some stores do not require this step) then input your PIN. NOTE: You will need to enter your PIN if your purchase on a PayZe® Reload Card is greater than the contactless PIN limit (eg. in NZ it is $200).

Limits on Card use

Card Validity

PayZe® Gift Card Validity
PayZe® Gift Cards are valid for 36 months from the issue date. The expiry month and year is printed on the front of your Card and as long as there are funds available your PayZe® Card may be used any time before the Card expires. Any remaining value on the card at the end of the expiry period will be forfeited automatically on the card expiry date.

PayZe® Reload Card Validity
PayZe® Reload Cards are valid for 36 months from the issue date. The expiry month and year is printed on the back of your Card and as long as there are funds available your PayZe® Card may be used any time before the Card expires. Download the PayZe® Wallet from your App Store and manage all your PayZe® cards from one place!

The PayZe® Card cannot be used through manual imprinters, for mail or telephone orders, gambling or excluded merchants, nor can you use the PayZe® Card for direct debits, recurring payments, or payment instalments. The PayZe® Gift Card cannot be redeemed for cash at a merchant or at an ATM. You cannot return a PayZe® Card for a refund. Some merchants may impose different conditions for use so please check with the merchant first. PayZe® Cards can be used at participating online stores in New Zealand and overseas where UnionPay cards are accepted. However, please note that not all online stores accept PayZe® UnionPay cards. Additionally, some merchants may require a higher available balance than the total value of your purchases due to a pre-authorisation function. Your transaction may be declined if you do not have enough funds to cover both the pre-authorisation and your purchase.

PayZe® Reload Cards

PayZe® Reload Cards may be reloaded through the Mobile Wallet after you have completed the required verification process.

PayZe® Reload Cards initial load when you purchase a card online may be from NZ$100 – NZ$1,000. The PayZe® Reload Card may be reloaded at any time through the Mobile Wallet using Account2Account or direct bank transfer from your bank account (allow at least 2 business days for bank transfers).

Note: once PayZe® Reload Card has been reloaded, you can move funds between your PayZe® virtual account and other reloadable cards in your Wallet, but you cannot transfer funds to a PayZe® Gift Card or out to a bank account or another cardholder.

PayZe® Reload Cards may be used at any ATM accepting UnionPay cards (charges will apply).

Card Values

PayZe® cards purchased online from www.payze.nz or www.giveagiftcard.co.nz
PayZe® Gift Cards may be loaded with values from NZ$25 to NZ$1000. PayZe® Gift Cards cannot be reloaded.

PayZe® Reload Cards initial load when you purchase a card online may be from NZ$100 – NZ$1,000. The PayZe® Reload Card may be reloaded at any time through the Mobile Wallet using Account2Account or direct bank transfer from your bank account (allow at least 2 business days for bank transfers).
Maximum reload through the Mobile Wallet is NZ$2,500 a day, with a maximum balance on your PayZe® account of NZ$10,000.

Foreign currency transactions

Any transactions that are charged in foreign currency will be converted into New Zealand dollars at a rate determined by UnionPay on the date that UnionPay sends the purchase details to us, and that sum will be deducted from the unused value on the Card. In addition, currency conversion charges will apply.

Card use, security, and restrictions

You are responsible for the use and security of the PayZe® card. You must always keep the PayZe® card safe. For your security, the PayZe® card must be signed and should not be used before it has been signed.

As the user of the Card, you cannot assign any of your rights or obligations under these Terms. If you have stolen the Card, or purchased it from unauthorised distributors, you are not entitled to the benefits of the Card, or these Terms and we have no responsibility to you.

Exceeding the value on the Card

Be aware of pre-authorisation limits required by some online merchants, and such places as Pay-at-Pump, hotels and motels, or car rental agencies where a balance will be held to cover any potential additional expenses that would be later charged to the Card where applicable. As an example, for Pay-at-Pump in New Zealand, the minimum balance required on the Card will be between NZ$150 and NZ$200. Regularly check the available value remaining on the PayZe® Card.

Lost or stolen Card

To enable full management of your PayZe® cards we strongly recommend you to download and install the PayZe® Wallet. You can place your card on hold as well as manage your PayZe® card accounts. However, your PayZe® card should always be safeguarded and treated like cash. If the balance on the card exceeds NZ$25 at the time you report its loss and you have a record of the card number, you may contact us to place your card on hold and order a replacement card. This will be loaded with the balance of the lost / stolen card at the time its loss was reported, less an administration fee of NZ$15. To enable this, contact our Support Team at [email protected]

Applicable Charges

Disputing transactions on your Card

Charges are deducted automatically from the unused value of the Card and will apply for unsuccessful transaction disputes and card replacement. If you use your Card overseas, a foreign currency conversion fee will be charged to the Card. In addition, there may be a charge for purchasing a PayZe® Card.

Your PayZe® Card is a prepaid card and must be treated like cash. There are very limited circumstances in which a disputed transaction greater than NZ$50 can be reversed, which are subject to the UnionPay rules. To dispute a transaction, you must notify us by email at [email protected] within 30 days of the date that the disputed transaction occurred.

If you do not advise us within that timeframe, we will be unable to assist even if the transaction was unauthorised. You cannot dispute a transaction where you have changed your mind on a product purchase or made a mistake when purchasing a product or service that you have authorised.

Suspension

Your Card can be suspended without notice if in our standard monitoring of transactions, we have reason to suspect that the Card has been stolen or compromised, is being used fraudulently or for other criminal activity, or that you are not the rightful holder of the Card, are in breach of the Terms, or there is a competing claim on the Card. Any suspension can be lifted quickly once the issue concerned has been resolved to our satisfaction.

Cancellation for fraud etc

Your Card can be cancelled without notice if required to comply with a court order or, if in our standard monitoring of transactions, we have reason to suspect that the Card has been stolen or compromised, or is being used fraudulently or for other criminal activity, or that you are not the rightful holder of the card, or are in breach of the Terms, or there is a competing claim on the card.

Recording phone conversations and use of the Website

For training, security, and legal reasons, we may record calls through the customer service line and save any direct correspondence including any contact that occurs through the PayZe® website.

Your rights as a consumer

You have rights under the Consumer Guarantees Act, the Fair Trading Act and the Privacy Act. You can find out more about your rights at: https://www.consumer.org.nz/articles/consumer-guarantees- act, https://www.consumer.org.nz/articles/fair-trading-act, and https://www.consumer.org.nz/articles/privacy-law.

Privacy and your information:

For information on how we collect, store, protect and use your personal information, please see our Privacy Policy, which is available at https://www.payze.nz

Limits on our liability to you

Except for your rights under the Consumer Guarantees Act, the Fair Trading Act and the Privacy Act, our liability to you in connection with your Card will be limited to the unused balance that remains on your card. We will not be liable to you in connection with your Card for any consequential loss, or any loss of profits, loss of opportunity, or loss of reputation.

For this purpose, loss is “consequential” if it relates to the purposes for which you are relying on the Card, i.e., if other customers using or relying on the Card for a different purpose would not necessarily suffer the same type of loss.

Our right to assign

We can assign any of our rights or obligations under these Terms, to any other party, subject to that other party assuming our obligations under these Terms. Any assignment to another party will be notified on the Website.

Invalidity

If any of these Terms are found to be unenforceable, this does not affect the validity of the rest of these Terms. If there are found to be any issues with any of the Terms, we can make changes to them on the Website. Any changes would take place 14 days after posting to the Website.

Conflict with laws

These Terms will affect your legal rights only to the extent permitted by law. Where the law says you have legal rights that cannot be modified or overridden by the terms of a contract, these Terms will be read subject to those legal rights.

Updates to Terms/Charges

We can update the Terms and Charges by posting the changes to the Website. Changes will usually take effect until at least 7 days after posting to the Website. Changes will never be made retrospectively, so you will not be bound by the changes if you have already used up the value on the card by the time the changes take effect. Download the PayZe® Card TERMS & CONDITIONS here.

SCHEDULE OF CHARGES - updated 1 August 2024

Charges may change without prior notice

Item	Description	Fee
Card purchase charge	When you buy a PayZe® Card through our website or through www.giveagiftcard.co.nz	PayZe Reload Card charge NZ$5.95 per card. PayZe Gift Card charge NZ$2.95 per card. Fees may vary for promotional purposes
	Maximum individual order up to 5 cards Postage and Handling Fee delivered to one location	NZ$7.20 per package up to 5 cards
	Online Credit Card Payment fee	2.75%
ATM cash withdrawal charge	When you withdraw funds from your PayZe® card.	NZ$4.95 epr transaction. Overseas withdrawals will be subject to currency conversion charges.
	ATM Balance Enquiry charge	NZ$1.00
International transaction charge	When you use your PayZe® card for a foreign currency transaction.	3% of the New Zealand dollar amount for the transaction after it’s been converted
Replacement Card charge	If the remaining Card value is $25 or more, a replacement card can be issued for the value after deducting any charges.	$15 handling fee
International Delivery of a PayZe® Card	If you want to send a card to an overseas address (physical address only)	NZ$49.50 per card sent by international courier.